Where do you ship from?
As a Dutch brand we ship from the Netherlands.
What countries do you ship to?
We currently ship world wide, except to the United States due to the new American import rules.
We can't ship packages to the United States, but our snail mail letters are still being delivered. Yay!
As soon as postal services have found a solution for the new U.S. shipping rules, we start shipping to America. No worries, we'll keep you posted.
Is your county not listed? Shoot us an email at hello@mytruelife.nl, so my team and I can look for options.
What does shipping cost?
The shipping costs depend on your location and our check-out calculates them automatically for you.
Do you offer free shipping?
Yes, we offer free shipping in the Netherlands on orders €50+. For the list of European countries below the order minimum is €75+:
- Austria
- Belgium
- Bulgaria
- Cyprus
- Croatia
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Italy
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
💡 International customers are responsible for any customs duties, VAT, or import taxes charged by their country. These fees are not included in our prices or free shipping offer.
What about taxes and duties?
Thoughtful shopping should be fun, so here are a few important things to keep your order from My True Life smooth and surprise-free.
International customers are responsible for any customs duties, VAT, or import taxes charged by their country. These fees are not included in our prices or free shipping offer.
If you’re ordering from outside the EU, your local customs office may charge additional handling or import costs upon delivery.
Please check your country’s import policies if you’re unsure.
Do you offer insured shipping for high-value items?
Yes, we can ship insured up to €100 or €5500 with track and trace.
For orders over €300 that include designer or luxury items, we automatically ship with insured service, at no extra charge. This helps protect both you and us in case of unexpected issues in transit.
Please double-check that your shipping address is complete, correct, and safe to receive parcels. We cannot refund or replace orders delivered to the address you provided, even if they are stolen or lost after confirmed delivery.
When will my order be shipped?
We aim to ship your order within 2 to 5 workdays. Our opening hours are 09.00 to 17.00 (Central European time) from Monday to Friday. As a slow living company we do not work on weekends. If you order during the weekend, your shipment will be processed the following Monday.
Can I decline a package?
Yes, but if you decline a package upon delivery, the return shipping costs and any additional carrier fees will be deducted from your refund.
Can I track my order?
Yes, you can track your order unless stated otherwise on the product page. These are the ins and outs.
Will I receive a tracking link?
Yes! As soon as your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your package. Keep in mind it can take up to 24 hours for tracking to activate.
My tracking hasn’t updated, what should I do?
No worries, sometimes it takes a little while for the tracking to update, especially during weekends or holidays. If your tracking hasn’t changed after 3 business days, feel free to email us at store@mytruelife.nl and we’ll help you figure it out.
How long does shipping take?
This depends on your location. Usually packages arrive within 2 days in the Netherlands and up to 10 to 20 days for the other countries we ship to.
As of August 29, 2025 we are not shipping parcels to the United States until further notice from our carrier.
What if my package goes missing or I don’t receive it?
Once your order is marked as delivered by the carrier, it is considered fulfilled. This includes delivery to your neighbors if that is part of the carrier’s policy.
If your package goes missing after delivery (e.g. theft), we unfortunately cannot refund or replace it unless you chose insured shipping or we have clear proof of delivery to the wrong address.
Please double-check your shipping address before completing your order - we cannot be held responsible for incorrect information provided at checkout.
If your package is lost in transit and has not been marked as delivered, please contact us within 3 days. We’ll do our best to help investigate the issue with the carrier.
Please note: Claims of non-receipt will only be eligible for investigation and possible compensation if you chose tracked or insured shipping.
Do you offer local pick-up?
No, at the moment our office in The Hague is not open for customers.
Returns, cancelations and exchanges
Not quite right? No worries! Let us know within 14 days of receiving your treasure.
Your item must be unused, and in original condition, with all original tags and packaging intact.
To request a return, just email us within 14 days of receiving your item and we’ll guide you through the steps. Once your return is approved, you can send it back our way.
Used, worn, or altered items
Returns must be in the same condition you received them - no signs of use, no missing tags, no swapped packaging.
This means:
- Items with missing tags or replaced packaging (like swapping our hang tag cord for your own) can’t be returned.
- Returns must include everything that came with your order including authenticity certificates, free gifts, dust bags, branded boxes, and pouches.
- If a gift (such as a free bracelet) was part of your purchase, it must be returned too. Gifts are only included when the full order is kept.
Return shipping
As a conscious company, we encourage thoughtful shopping over impulse buying and returning. Return shipping costs are at your own expense.
You are fully responsible for the return shipment until it safely arrives with us. If your return is lost, stolen, or damaged in transit, we cannot issue a refund, and the original order amount remains due.
To avoid disappointment, we strongly recommend insured and trackable shipping and keeping your proof of postage.
We do not currently offer direct exchanges.
If you’d like a different item, you can return your order (if eligible) and place a new one. If your order hasn’t shipped yet, send us a message quickly. We might still be able to adjust it.
Changed your mind?
You can cancel for a full refund if your order hasn’t shipped yet. If it has, please wait for delivery and follow the return process.
What if something’s not right?
Every item is photographed, filmed, and described with care. What you see is exactly what you get. No surprises!
If your order arrives damaged in transit, or shows clear signs of mishandling during delivery, please contact us within 3 days of receiving your package.
This short window allows us to act quickly with the carrier and offer a fair solution - if the issue can be clearly verified against the photos and description provided at the time of sale.
This doesn’t affect your warranty or your 14-day return rights under Dutch consumer law.
Guarantees
No worries, there’s a guarantee.
My True Life is a Dutch company, which means your purchase is protected by Dutch consumer law (wettelijke garantie).
You can expect new items to be in good condition and perform as described. If something isn’t working as it should, please contact my team and we’ll make it right.
Pre-owned and vintage items
My team and I carefully check each vintage and pre-owned item and list it with a condition grade using our pre-owned and vintage guide:
💚 Like new - Barely worn, no visible flaws
💙 Gently loved - Light signs of use
💛 Worn and loved - Visible wear, but still stylish and functional
💜 Perfectly imperfect - Heavily worn or with characterful flaws
We also include condition notes, plus clear photos and/or videos on each product page. This helps you shop with confidence, no surprises!
These items are still covered by Dutch warranty law, but what’s “reasonable to expect” is based on their condition at the time of purchase.
What does “reasonably expected” mean?
Under Dutch law, vintage and pre-owned products - also known as second-hand - are still covered by warranty. But the condition at purchase sets the standard.
That means, for example:
If an item is listed as “Worn and Loved” with scuffed corners, a buyer can’t later claim the corners shouldn’t be scuffed.
What if something’s not right?
Every item is photographed, filmed, and described with care. What you see is exactly what you get. No surprises!
If your order arrives damaged in transit, or shows clear signs of mishandling during delivery, please contact us within 3 days of receiving your package.
This short window allows us to act quickly with the carrier and offer a fair solution - if the issue can be clearly verified against the photos and description provided at the time of sale.
This doesn’t affect your warranty or your 14-day return rights under Dutch consumer law.
What we don't refund, repair or replace
Fair and reasonable customer service? Yes, please! That's why it's good to know which things My True Life does not refund, repair or replace:
Normal wear and tear after purchase
All items - new, vintage, and pre-owned - may show signs of use over time. Small scratches, fading, or other gentle signs of wear are natural as you enjoy your item and aren’t covered by refunds or repairs.
Wear that’s clearly shown and described
If an item is listed with a condition grade based on our pre-owned and vintage guide, with visible signs like scuffed corners, that’s part of its character. My team and I show and describe everything clearly. What you see is what you get.
Damage caused after purchase
After 14 days of receiving your item, it's officially yours, yay! And caring for it is your responsibility. Damage from accidents, mishandling (like ripped handles or stains), or general misuse isn’t covered by refunds, repairs, or replacements.
Natural materials and handmade products
Some of our products are (hand)made with natural materials like leather or freshwater pearls. These materials and handmade techniques naturally come with unique markings, color variations, or slight imperfections. That’s what makes each piece unique. These natural characteristics and handmade quirks are not flaws and aren’t eligible for refunds or replacements.
Custom or made-to-order items
Unless they arrive damaged or defective, we cannot accept returns or offer refunds for made-to-order or custom items.
What payment methods can I use?
Good question! We currently offer Amex, Apple Pay, iDEAL, Klarna, Maestra, Debit Mastercard, Paypal, Shop, UnionPay and Visa.
It depends on your country and bank of choice which payment methods you can actually use.
Pre-owned, vintage and antique guide
Each item in my shop is carefully chosen to help you design your True Life: an environment filled with aesthetically pleasing items you actually love and use.
Maybe it’s an antique pencil holder for your favorite fountain pen, or a vintage bag to carry your new My True Life journal inserts everywhere.
All the items in my shop are selected for their quality and charm, ready to become part of your unique (hi)story and upgrade your True Life.
By choosing a mix of new, vintage, pre-owned, and antique finds, you’re also supporting sustainable and thoughtful shopping. Check the guide below to learn more about shopping at my True Life.
Vintage
Vintage products are at least 25 years old. Which often makes them hard to find and very popular. Mostly because people enjoy the style, the feelings of nostalgia, core memories or a specific aesthetic you can't find in stores these days.
Pre-owned
At My True Life pre-owned means the products are like new. For example: a pair of unworn jeans that came out a year ago, but are now looking for a new home because the previous owner changed styles. Buying a pre-owned item reduces waste.
Antique
Antique items are at least 100 years old. They're often one of a kind and harder to find, which makes them very valuable. They also need some extra love and care, because aging materials can be sensitive. But if you treat an antique treasure right, you'll be able to enjoy them for many years to come.
Deadstock
Deadstock is old inventory from a store or brand that hasn't been sold. The products are new, still in the packaging, with the original tags. Think of 50 pairs of sunglasses that were never sold through the original store. They just laid around in the stockroom and are now looking for a new home.
Pre-owned, vintage and antique guide
💚 Like new - Barely worn, no visible flaws
Looks barely worn. No visible flaws. Clean and fresh. Perfect for a gift or a flawless vibe.
💙 Gently loved - Light signs of use
Light signs of use. Minor wear that doesn’t take away from the overall look or function.
💛 Worn and loved - Visible wear, but still stylish and functional
Visible signs of wear like corner scuffs or fading, but still super wearable and stylish.
💜 Perfectly imperfect - Heavily worn or with characterful flaws
Heavily worn or with flaws that give it character (or make it ideal for upcycling).
🌎 Sourced in - Where my team and I acquired the product
We don't have one place where we find pre-owned, vintage and antique items. But we do give you the source location to share the products history.
🏷️ Comes with original tags
Some of the pre-owned, vintage and antique items in are store come with the original tags. If so, we'll let you know.
🧾 Comes with authentication certificate
You will receive the authentication certificate if the item has one. For example, some of the newer pre-owned designer bags and accessories in the My True Life shop, can be authenticated through AI services and/or the original receipt.
Intentional Bohemianism
Our products are created to help you make intentional decisions about your True Life.
Minimalism
My True Life products are intentionally designed to be both practical and aesthetic.
Dutch design
All the stationery in our shop is designed, produced and send to you from the Netherlands.