Desk buddy - Porcelain duck figurine

The bigger bottle is 30cm tall and 8cm wide. The smaller bottle is 27,5cm tall and 7,5cm wide.

We aim to ship from the Netherlands within 2 to 5 workdays.

Please double-check your shipping address. We can’t refund or replace orders delivered to the address you provided.

International customers are responsible for any customs duties or import taxes.

💡 Please check our FAQ for more information.

Not quite right? No worries! Let us know within 14 days of receiving your treasure.

Your item must be unworn, unused, and in original condition, with all original tags and packaging intact.

To request a return, just email us within 14 days of receiving your item and we’ll guide you through the steps. Once your return is approved, you can send it back our way.

Used, worn, or altered items

Returns must be in the same condition you received them - no signs of use, no missing tags, no swapped packaging.

This means:

• Items with missing tags or replaced packaging (like swapping our hang tag cord for your own) can’t be returned.
• For vintage shoes, we may add a removable sole sticker or protective tape. If that’s been removed or if the soles show wear, we unfortunately can’t accept the return.
• Normal signs of wear described or photographed in the listing are not considered defects and are not grounds for return.
• Returns must include everything that came with your order including authenticity certificates, free gifts, dust bags, branded boxes, and pouches. If a gift (such as a free bracelet) was part of your purchase, it must be returned too. Gifts are only included when the full order is kept.
  

Return shipping

As a conscious company, we encourage thoughtful shopping over impulse buying and returning. Return shipping costs are at your own expense.

You are fully responsible for the return shipment until it safely arrives with us. If your return is lost, stolen, or damaged in transit, we cannot issue a refund, and the original order amount remains due.

To avoid disappointment, we strongly recommend insured and trackable shipping and keeping your proof of postage.

We do not currently offer direct exchanges.

If you’d like a different item, you can return your order (if eligible) and place a new one. If your order hasn’t shipped yet, send us a message quickly. We might still be able to adjust it.

Changed your mind?

You can cancel for a full refund if your order hasn’t shipped yet. If it has, please wait for delivery and follow the return process.

What if something’s not right?

Every item is photographed, filmed, and described with care — what you see is exactly what you get. No surprises!

If your order arrives damaged in transit, or shows clear signs of mishandling during delivery, please contact us within 3 days of receiving your package.

This short window allows us to act quickly with the carrier and offer a fair solution - if the issue can be clearly verified against the photos and description provided at the time of sale.

This doesn’t affect your warranty or your 14-day return rights under Dutch consumer law.

💡 Please check our FAQ for more information.

Whether you buy a new, vintage, or pre-owned product in my shop, there’s a guarantee. Every item’s condition is clearly labeled, so you know what to expect.

New Items

My True Life is a Dutch company, which means your purchase is protected by Dutch consumer law (wettelijke garantie). You can expect new items to be in good condition and perform as described. If something isn’t working as it should, please contact my team and we’ll make it right.

Pre-owned and vintage items

My team and I carefully check each vintage and pre-owned item and list it with a condition grade using our pre-owned and vintage guide:

💚 Like new - Barely worn, no visible flaws
💙 Gently loved - Light signs of use
💛 Worn and loved - Visible wear, but still stylish and functional
💜 Perfectly imperfect - Heavily worn or with characterful flaws

We also include condition notes, plus clear photos and/or videos on each product page. This helps you shop with confidence, no surprises!

These items are still covered by Dutch warranty law, but what’s “reasonable to expect” is based on their condition at the time of purchase.

What does “reasonably expected” mean?

Under Dutch law, vintage and pre-owned products - also known as second-hand - are still covered by warranty. But the condition at purchase sets the standard.

That means, for example:

If an item is listed as “Worn and Loved” with scuffed corners, a buyer can’t later claim the corners shouldn’t be scuffed.

What if something’s not right?

Every item is photographed, filmed, and described with care — what you see is exactly what you get. No surprises!

If your order arrives damaged in transit, or shows clear signs of mishandling during delivery, please contact us within 3 days of receiving your package.

This short window allows us to act quickly with the carrier and offer a fair solution - if the issue can be clearly verified against the photos and description provided at the time of sale.

This doesn’t affect your warranty or your 14-day return rights under Dutch consumer law.

💡 Please check our FAQ for more information.